Policies/Terms & Conditions
Any questions that aren't answered in the below information or require immediate assistance can be emailed here: info@84gem.com. You'll receive an answer within 24 hours.
Please note that most items are handmade to order and shipped in the order that they are received. Some items are available to ship immediately (24-48 hours), and some may take up to 10 days. If otherwise, an email will be sent notifying you of any delays.
Jewelry Care:
Most findings (bead spacers, pendants, etc.) are base metals covered in a gold or silver tone. In some cases, they will be gold plated and will be noted in the description. All chains are gold filled. Earring hooks and posts are surgical steel, unless noted otherwise. All pieces should be handled with care, some beads will crack or break if mistreated. They should not be submersed in water (swimming, shower, cleaning). This will alter the color. Body oils and lotions will have a similar effect. It is recommended that you apply these before you put on the jewelry. Some bracelets are strung on elastic and can stretch out or pop if overstretched or abused.
Jewelry Size:
All sizes are mentioned in the description of the item. If you need a size or length to be adjusted, please make a note in the "instructions to seller" location during checkout. If they can't be altered because it conflicts with the design, you will be notified and special arrangements may be made. Please keep in mind that the majority of the materials used are natural and can vary in size, color and shape.
Payment:
Visa, American Express, Mastercard, Discover or Paypal.
Shipping:
All items are shipped within 3-7 business days via USPS with your choice of either 1st class mail or priority. Domestic 1st class mail items have a delivery time of 2-7 business days and domestic priority items have a delivery time of 2-3 business days. International 1st class mail items have a delivery time of 7-21 business days and International priority items have a delivery time of 6-10 business days. If you need an item shipped sooner please send an email to info@84gem.com. If you would like insurance on your item, please specify this during checkout and you will be notified of the payment amount. 84Gem is not responsible for items lost in the mail.
Refunds & Exchanges:
84Gem works hard to make sure that you receive exactly what you see posted on the site. If for any reason that you are unsatisfied with your purchase, you have up to 10 days after you receive your item to make a return or exchange. Shipping charges are non-refundable and all costs related to return shipping are paid by the customer. Items must be returned in its original condition and must not have been worn or altered.
Please note that most items are handmade to order and shipped in the order that they are received. Some items are available to ship immediately (24-48 hours), and some may take up to 10 days. If otherwise, an email will be sent notifying you of any delays.
Jewelry Care:
Most findings (bead spacers, pendants, etc.) are base metals covered in a gold or silver tone. In some cases, they will be gold plated and will be noted in the description. All chains are gold filled. Earring hooks and posts are surgical steel, unless noted otherwise. All pieces should be handled with care, some beads will crack or break if mistreated. They should not be submersed in water (swimming, shower, cleaning). This will alter the color. Body oils and lotions will have a similar effect. It is recommended that you apply these before you put on the jewelry. Some bracelets are strung on elastic and can stretch out or pop if overstretched or abused.
Jewelry Size:
All sizes are mentioned in the description of the item. If you need a size or length to be adjusted, please make a note in the "instructions to seller" location during checkout. If they can't be altered because it conflicts with the design, you will be notified and special arrangements may be made. Please keep in mind that the majority of the materials used are natural and can vary in size, color and shape.
Payment:
Visa, American Express, Mastercard, Discover or Paypal.
Shipping:
All items are shipped within 3-7 business days via USPS with your choice of either 1st class mail or priority. Domestic 1st class mail items have a delivery time of 2-7 business days and domestic priority items have a delivery time of 2-3 business days. International 1st class mail items have a delivery time of 7-21 business days and International priority items have a delivery time of 6-10 business days. If you need an item shipped sooner please send an email to info@84gem.com. If you would like insurance on your item, please specify this during checkout and you will be notified of the payment amount. 84Gem is not responsible for items lost in the mail.
Refunds & Exchanges:
84Gem works hard to make sure that you receive exactly what you see posted on the site. If for any reason that you are unsatisfied with your purchase, you have up to 10 days after you receive your item to make a return or exchange. Shipping charges are non-refundable and all costs related to return shipping are paid by the customer. Items must be returned in its original condition and must not have been worn or altered.